1. Introduction

Creative Engineering ("Company", "we", "us", or "our"), established in 2015 and based in Bharuch, Gujarat, India, is engaged in the design, engineering and fabrication of reactors, pressure vessels, heat exchangers and industrial piping for the chemical, petrochemical, agrochemical, pharmaceutical (API/intermediates), fertilizer and distillation industries. We are certified to ASME U-Stamp, R-Stamp and ISO 9001:2015 standards.

This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website creative-engineering.in (the "Website"), submit an enquiry, request a quotation, or otherwise interact with us. Please read this policy carefully. By using our Website, you agree to the practices described here.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out an enquiry, "Request a Quote", "Contact Us" form, or correspond with us by email or phone, we may collect:

2.2 Information Collected Automatically

Like most websites, we may automatically collect certain technical information when you browse our Website, including:

• IP address, browser type and version, and device/operating system information
• Pages visited, time spent on pages, referring/exit pages, and click patterns
• Approximate geographic location derived from IP address
• Cookie identifiers and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information collected for legitimate business purposes, including to:

• Respond to product enquiries and requests for quotations (RFQs)
• Prepare technical proposals, drawings, and commercial offers for reactors, pressure vessels, heat exchangers and piping systems
• Communicate regarding ongoing or prospective projects and orders
• Maintain business records and client relationship history
• Improve our Website's content, usability, and product presentation
• Analyze website traffic and user behaviour to enhance user experience
• Comply with applicable legal, regulatory, and contractual obligations
• Evaluate applications for employment, where submitted

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Service providers: Third-party vendors who support our website hosting, analytics, email, or CRM systems, under confidentiality obligations
• Business partners: Sub-contractors, testing/inspection agencies (e.g. third-party inspection for ASME/TEMA compliance), or logistics partners involved in fulfilling a specific project
• Legal requirements: Where disclosure is required to comply with applicable law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of company assets, subject to confidentiality safeguards

5. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality and understand how visitors use our site.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain Website features.

6. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including secure data transmission and restricted internal access to enquiry and client records. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining project and commercial records for statutory, accounting, and after-sales support purposes, and to resolve disputes or enforce agreements. Enquiry and RFQ data not converted into a business relationship is retained only for a reasonable period necessary for follow-up.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal/contractual retention requirements
• Withdraw consent for marketing or non-essential communications at any time
• Object to certain processing of your information

To exercise any of these rights, please contact us using the details in Section 12.

9. Third-Party Links

Our Website may contain links to third-party websites, such as certification bodies, industry associations, or social media platforms. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our Website and services are intended for business and industrial audiences and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: